Customer Feedback
Customer feedback policy
In conjunction with the customer feedback form and the Complaints and Appeals Process.
At Sharp Conditioning Solutions, we aim to provide our clients with the highest standard of service and to ensure that we consistently meet and exceed their service expectations.
We welcome client feedback and encourage you to share your comments regarding your experience with us. Client feedback assists us in improving our procedures and the services we offer.
If any aspect of your experience did not meet your expectations, we urge you to contact us so that we can address any concerns they may have.
If your experience could be more satisfactory, Sharp Conditioning Solutions is committed to promptly, fairly, and consistently responding to your concerns.
Complaints and Appeals Process
Clients who are dissatisfied with the service provided can fill in the details on the form provided on the complaints and feedback form. This will give the necessary steps for a customer to follow to submit a formal complaint or appeal.
All client complaints are to be resolved within one business day whenever possible, and the client is to be kept updated if proceeding to go past this time allowance.
On receipt of a client complaint, the following steps are followed. We will:
- Raise appropriate corrective and preventative action.
- Gather all relevant reports relating to the complaint and investigate the causes.
- Once all the information about this matter has been gathered, consult with Mr. Phillip Hall (Director) on the best way to resolve the complaint.
- Contact the client, stating what will be done to rectify the matter.
- Find an efficient resolution for the customer in the best interests of all parties.
- Close out the corrective and preventative action.
- Provide a formal notification to the customer regarding the outcome.
Client FEEDBACK AND Complaints
We value your input and strive to continuously improve our services. Share your feedback and help us better serve you.